1. What data we collect
When you create a Hearo account we collect your email address, chosen username and a hashed password. Guest users (no account) leave no personal data.
During app usage we collect: session duration, number of participants per room, aggregate sync-performance metrics and crash reports. We do not log which content you watch.
2. How we use it
- To provide and improve the Hearo service
- To send product announcements you have opted into
- To detect and prevent abuse and policy violations
- To generate anonymised, aggregated product analytics
We never sell your data to third parties. We never use it for advertising.
3. Data sharing
We share data only with sub-processors who help us operate the service (cloud hosting, error tracking). Each sub-processor is contractually bound to our data-protection standards.
4. Data retention
Account data is retained for as long as your account is active. If you delete your account all personal data is removed within 30 days.
5. Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Passwords are stored as bcrypt hashes.