How can we help you?

Find answers to common questions or get in touch with our support team.

Getting started

How do I create a watch party?

Open Hearo, click Create Room, give the room a name, choose the platform and share the invite link. The room is live instantly.

Does my friend need an account?

No. Anyone can join a public room as a guest without registering. Just download the app and open the invite link.

Which streaming platforms work with Hearo?

Netflix, Disney+, YouTube, HBO Max and Prime Video are fully supported.

Troubleshooting

Playback is out of sync

Press the Resync button in the room toolbar. Hearo recalibrates all participants within two seconds.

The app will not install

Make sure you are running Windows 10 version 1903 or later. Right-click the installer and choose Run as administrator.

Contact support

Email support@hearoparty.com — we reply within 24 hours.